Deposit and Cancellation – Tallawah Villa

Please provide us with your name, address and telephone number for our records.

A 50% non-refundable deposit will be required to hold the reservation. Your reservation is not fully confirmed until this deposit is received. We will hold your dates for seven days while you arrange for payment of the deposit. If the deposit isn’t received within this time, then we will assume that you no longer wish to book Tallawah Villa and the dates will become available once more to other guests.

The non-refundable balance is due 60 days prior to the arrival date. If balance due is not received 60 days prior to arrival your reservation will no longer be secured and the villa has the right to rent out the property for the dates you reserved.

All cancellations must be made in writing.  If we are able to fill your dates with another reservation you will receive a full refund minus an administrative fee of $100 US.

Tallawah deposit and balance payments can be paid in two ways, either by credit card (which incurs a 5% service charge levied by the Jamaican bank) or by international bank transfer.

CREDIT CARD PAYMENT DETAILS

(Visa, MasterCard and Discover + 5% service charge).
 
To make the payment via a credit card please call the Treasure Tours office on 1-876-965-0126 with your credit card information:  the card holder’s name, card number, card expiration, security code and the address and phone number of the card holder. Their office is open Mondays- Fridays between 10:00 am and 5:30 pm.

INTERNATIONAL WIRE TRANSFER DETAILS

Payment by international wire transfer should be made in US dollars ONLY, and not converted into CI, even though the account is based in the Cayman Islands.  Please note that if you or your bank processes this as a domestic transaction rather than an international transaction, the funds will not reach us. 

US Dollar ONLY – Wire Transfer Instructions

Correspondent Bank –       BNY Mellon, New York

                                          BIC: IRVTUS3NXXX

                                          Aba No.: 021 000 018

Beneficiary Bank –             Butterfield Bank (Cayman) Limited

                                          Cayman Islands

BIC: BNTBKYKYXXX

Account at Correspondent: 803 326 5086

Beneficiary –                       Account Number: 8400294590018

                                           Account Name:  Catherine Guilbard

                                           Address:  P.O. Box 11297, KY1-1008,

                                           Cayman Islands, (345) 328-0882

Your bank teller may ask you for further information to help with the transaction, and we have covered off what we think are all eventualities below.
If you are based in the USA, your bank may ask for the ABA (American Bankers Association) number and address of the correspondent bank in the US (see above).   They do this because they want to identify the best route into the Cayman Islands for the funds and they use the ABA number to ID Butterfield Bank (Cayman) Limited securely.   If you are asked for these details:
The ABA Number of the correspondent bank in the US is provided above
The address of the correspondent bank in the US is provided above.

Please note that this bank is not the final destination bank for the funds.
In a very small handful of instances, a bank has asked for the home address of C. Guilbard, the owner of Tallawah and the account holder.  It is provided above.

When transferring the funds, please use the surname of the lead booker in your party as the reference name so we can verify the receipt of the deposit against your reservation.

FOOD & BEVERAGES

We will contact you about a week or two ahead of your arrival date to find out your food/beverage request and restrictions. We will pass on the information to the housekeeper who will purchase the items ahead of your arrival. After your arrival at the villa you may reimburse the housekeeper for the cost of the food. Receipts will be provided for all purchases made on your behalf.

Typical meals are brown stewed, fried or jerk chicken; escovich (fried fish with a spicy vinegar soaked onions, scotch bonnet peppers and carrots laid over the top of the fish), brown stewed or steamed fish; curried goat (Jamaica’s national dish); garlic, curried or grilled lobster; coconut shrimp; pepper steak; jerk, stewed pork, etc. We cannot always get all fruits and vegetables as it will depend on what is in season.  If the sea is particularly rough we may not be able to get fish and lobster.

Breakfasts usually consist of a variety of egg dishes, pancakes, fresh fruit, bacon, etc.  We can also serve typical Jamaican breakfast food like ackee (with our without saltfish), callaloo omlettes, fried plantain, johnny cakes (fried dumplings), boiled green bananas, etc.

The more flexible you are with the menu by just giving us a general idea of what you like and don’t like the more you will be able to taste the cooks’ specialties.  For example, you like or don’t like spicy food, you don’t eat cheese, allergic to nuts.

We have estimated that on average, it will cost $200 US per week per person for food only and does not include estimated costs for liquor. Please note this estimate is dependent on how often you want to eat lobster, shrimp, etc. as these food items are more expensive.
 
On average the cost for a 6 pack of beer is roughly $7.00 US and a bottle of rum, vodka, gin, etc. is around $12.00 US. As the food cost is separate from spirits and beer, please add the necessary amount for the required amount of beer and or spirits.

TRANSPORTATION

Treasure Tours can arrange transportation for you from the airport to Treasure Beach.
The cost for a one way transfer from the airport in Montego Bay is $140 US for 1-3 people with an additional $20 US for each additional person. The cost for the return trip to Montego Bay is $135 US for 1-3 people and $20 US for each additional person.
The cost for a one way transfer from the airport in Kingston is $210 US for 1-3 people with an additional $20 US for each additional person.  The cost for the return trip to Kingston is $205 US for 1-3 people and $20 US for each additional person.
Payment is to be made to the driver at the end of the transfer via cash.
Arrangements can be made if you would like to pay via credit card.  Just let us know in advance.  A 5% service charge will be added to all credit card payments.
 
To schedule your transportation, we will need to know, your flight name, flight number, and the exact arrival time.
For return transportation we will need to know your departure time.
Upon receiving your flight details I will provide you with information on where to meet your driver.

GRATUITY

 10% to 15% of the cost of the accommodations divided among the staff is the recommended gratuity.  However, gratuity should always be based on the quality of service given. When dividing the gratuity among the staff we suggest 75% of the gratuity go to the housekeeper(s)/cook(s) and 25% go to the caretaker(s).  We also recommend you give the gratuity to each staff member separately.

PAYING FOR FOOD, GRATUITY, TOURS & TRANSPORTATION

Food, gratuity and transportation may be paid via cash US or Jamaican dollars. Whichever, is more convenient for you. If you are going to pay via Jamaican dollars then the exchange rate of the day would apply.

Payment for food, gratuity and transportation may also be done via credit card (Visa , MasterCard & Discover). A 5% service charge will be added for all credit card transaction.

If you wish to pay via credit card you may call our office with your credit card details.

Treasure Tours is a booking agent only.  Treasure Tours is in no way responsible for and, therefore, cannot be held liable for injury, damages or loss of property incurred while staying at any accommodation or while on a tour or airport transfer.

This policy may be amended for holidays and special events.